
Community Online Presence Specialist
1 week ago
GrowthAssistant seeks a Reputation and Community Management Assistant to enhance clients' online presence. This role involves monitoring review platforms, crafting empathetic responses, and implementing initiatives for positive feedback.
This is a hands-on position requiring excellent communication skills, a process-oriented mindset, and ability to thrive in a dynamic environment.
Responsibilities- Monitor major review platforms daily for new activity.
- Draft and post timely, professional responses to customer reviews.
- Assist in implementing outreach campaigns to encourage satisfied clients to leave positive reviews.
- Track review performance metrics and generate regular reports for management and clients.
- Background in community management or customer success roles.
- Experience in customer service, reputation management, or community building.
- Ability to design workflows, not just execute tasks.
- Basic Google Sheets/Excel proficiency for trackers and reporting.
- 100% Remote Work
- Attendance, Anniversary, and Referral Incentives
- Paid and US Holiday Time Off
- Health Insurance
- Yearly Performance Evaluation
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