Sales Order Administration Specialist
7 days ago
Turnitin is a recognized leader in the global education space, dedicated to promoting academic integrity and excellence. With a rich history spanning over 25 years, we have built a reputation for innovation and collaboration. Our commitment to empowering educators and learners drives our mission to ensure the integrity of global education and improve learning outcomes.
Job SummaryWe are seeking an experienced Sales Order Processing Specialist to join our team. This role will involve accurately processing purchases, managing projects, and providing exceptional customer service. If you possess strong organizational skills, excellent communication abilities, and a passion for delivering results, we encourage you to apply.
Key ResponsibilitiesThis role includes:
- Processing external customer purchase orders, signed Order Forms, or other forms of commitments
- Provisioning new and existing customer accounts on multiple platforms for our various products
- Processing internal customer requests
- Effectively resolving customer issues/concerns regarding purchases/provisioning
- Responding to customer inquiries and requests
- Developing and maintaining excellent rapport with customers, both internal and external
- Providing first-hand support to sales, resellers/partners, finance, product support teams globally
- Maintaining an excellent working knowledge of Turnitin LLC products, sales promotions, and order processes
- Performing other administration duties and projects as assigned
To succeed in this role, candidates must possess:
- A high level of computer literacy
- Excellent verbal and written communication skills
- A customer-retention focused mindset
- Ability to effectively prioritize, multi-task, and work well as part of a team
Candidates with previous experience in order processing, customer service, or related fields are preferred. Proficiency in SalesForce and Netsuite is also highly valued. A university degree is required.
BenefitsAs a member of the Turnitin team, you can expect a comprehensive package that prioritizes your overall well-being. This includes remote-centric culture, generous time off, health and wellness programs, and more. Our Total Rewards package is competitive within the local job market, and we encourage applicants who meet the majority of the requirements to apply.
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