Wholesale Order Processing Specialist
1 week ago
About Us:
RBOX INTERNATIONAL SOLUTIONS INC. is a leading provider of innovative solutions in the wholesale distribution industry.
We are committed to delivering exceptional customer service and ensuring the smooth and accurate processing of customer orders.
Job Description:
The Order Fulfillment Specialist will play a pivotal role in ensuring the timely and accurate processing of customer orders, working closely with the Sales and Warehouse teams to resolve any order-related queries or issues.
The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities:
- Order Entry and Verification: Enter order details into the system, ensuring adherence to pricing, discounts, and terms.
- Collaboration with Sales and Warehousing: Coordinate with the Sales department to address any order-related queries or issues and work closely with the Warehouse team to ensure timely order fulfillment and inventory accuracy.
- Customer Communication: Provide regular updates to customer service on the status of orders and proactively communicate any delays or issues that may impact delivery timelines.
- Issue Resolution: Investigate and resolve discrepancies or issues related to orders, collaborating with relevant departments, and address and resolve customer inquiries related to order status or product availability.
- Record Keeping: Maintain accurate records of all order transactions and customer interactions, and generate and analyze reports related to order processing efficiency and accuracy.
- Process Improvement: Contribute to the continuous improvement of order processing procedures and systems, identifying and recommending enhancements to streamline workflows and enhance customer satisfaction.
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