Operational Quality Improvement Coach

We are seeking an experienced Coaching and Improvement Expert to join our quality assurance group at Wipro Technologies. As a Coaching and Improvement Expert, you will play a critical role in driving significant improvements in our CARE Quality Program.Your primary responsibility will be to manage and coordinate new partner team lead/specialist training,...

We are seeking a Performance Improvement Coach to join our team. In this role, you will work closely with agents to identify areas for improvement and develop strategies to enhance their performance.Responsibilities:Coach agents to improve performance and meet client requirements.Develop and implement training programs for agents.Conduct regular performance...

About the OpportunityWe are seeking a skilled Food Service Operations Coach to join our team. As a Food Service Operations Coach, you will be responsible for designing, developing, and implementing training programs to enhance employee performance across our branches in Visayas and Mindanao.Responsibilities:Design and develop training programs to improve...

RequirementsTo be considered for this role, you will need to have experience in process improvement, quality management, and coaching/training facilitation. You should be able to demonstrate a strong understanding of quality program metrics and key performance indicators.The ideal candidate will possess excellent communication skills, be able to work...

Job OverviewWe are seeking an experienced Quality Assurance Operations Director to lead our quality management efforts and drive business excellence. This role will be responsible for developing and implementing quality management systems, leading cross-functional teams, and collaborating with stakeholders to achieve quality objectives.Key...

**Job Description:**Neksjob Corporation is seeking a skilled Quality Assurance Analyst to join our team.About the Role:The successful candidate will be responsible for monitoring calls and providing valuable feedback to agents. In partnership with our training team, you will work together to provide actionable feedback that enhances overall quality of...

About the RoleThe Process Improvement Expert will play a critical role in ensuring that quality program and coaching best practices are being followed within our organization. This includes conducting audits to ensure team leads are meeting weekly coaching expectations for each customer care representative, following ALIGHT's best practices when selecting...

Required Skills and QualificationsBachelor's degree in Industrial Engineering, Management Engineering, Business Management, or related fields.At least 5 years of experience in operations process leadership and/or process improvement.Strong people management skills, with experience in mentoring and coaching teams.Proven ability to present to management and...

Responsibilities:- Monitors calls and provide feedback to agents- Partner with the training team in providing feedback that would improve overall quality of performance- Participates in call calibrations, monitoring with client and operations team expert on product support, escalations, verifications- Coach and develop agents on quality, customer...

Responsibilities:- Monitors calls and provide feedback to agents- Partner with the training team in providing feedback that would improve overall quality of performance- Participates in call calibrations, monitoring with client and operations team expert on product support, escalations, verifications- Coach and develop agents on quality, customer...

About the Job:We are looking for a talented Customer Engagement Coach to help us drive customer satisfaction and loyalty. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer engagement.Main Duties:Design and deliver coaching sessions to improve customer service skillsCollaborate with sales teams...

**Management and Performance Coaching Opportunity**TASQ Staffing Solutions is seeking a management and performance coach to join our team. In this role, you will work closely with our workforce management team to develop and implement effective strategies.The ideal candidate will have a strong background in workforce planning, scheduling, and performance...

Hubstaff blog is seeking a highly motivated and experienced Outbound Sales Team Lead to join our team. As a key member of our sales leadership team, you will be responsible for driving business growth through the delivery of high-quality sales solutions to our clients.The successful candidate will have a proven track record of success in sales leadership,...

Job OverviewTASQ Staffing Solutions is a renowned provider of staffing solutions. We are seeking an experienced Sales Coach to join our team.ResponsibilitiesThe Sales Coach will be responsible for:Delivering exceptional customer service and sales support.Executing specialized projects and activities according to set principles.Managing own workload without...

**Job Description:**Kings Quality Foods, Inc. seeks an experienced Engineering Head to lead the Engineering and Maintenance Department.The successful candidate will be responsible for setting schedules, implementing training programs, directing team members, and conducting performance reviews.They will ensure compliance with government regulations and...

We are an end-to-end digital transformation partner with bold ambitions. To achieve them, we need people who can think innovatively and execute with precision. That's why we're looking for an exceptional Transformational Quality Lead.This is a unique opportunity to join our quality assurance group and drive significant improvements in our CARE Quality...

About the OpportunityThis is an exciting opportunity to join our team as a Communication Skills Specialist. As a Communication Skills Specialist, you will be responsible for developing and delivering training modules to support operations on their Areas of Interest (AOIs).Key ResponsibilitiesDevelop and deliver training modules under specified...

Wipro Technologies is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We are seeking an experienced Quality Assurance Consultant to join our quality assurance group.Your primary responsibility will be to ensure the effective execution and delivery...

Neksjob Corporation seeks a Quality Assurance and Quality Excellence Specialist to monitor calls, provide feedback to agents, and partner with our training team to enhance overall quality of performance.We are looking for someone with strong analytical skills, who can identify areas for improvement and implement effective solutions. As a Quality Assurance...

LOCATION: CEBU CITY, PHILIPPINESJob DescriptionRole Purpose- The purpose of this role is to conduct audits to ensure quality compliance within the account. Responsibilities:- Audit the number of cases / calls as mandated by the client and track performance.- Review calls/completed cases for adherence to internal/regulatory guidelines.- Record feedback on...