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Retail Store Lead

7 days ago

Makati City, National Capital Region, Philippines Love, Bonito Full time
Job Description

You are an influential leader with a contagious passion for delivering exceptional customer experiences.

Your mission is to empower women through style, and you have a strong personal sense of fashion.

You are a people-person who is not afraid to approach strangers and strike genuine conversations. Your guests feel comfortable approaching you as well.

A proven leader with experience in training, coaching, and developing teams, you drive sales and achieve results through training initiatives.

You possess demonstrable experience in supervisory capacities within retail or customer service sectors.

As a dependable leader, you are open to giving and receiving feedback and always willing to lend a hand.

An insightful problem solver, you proactively innovate to improve systems and operations.

Main Responsibilities:

  • Under the supervision of the Store Manager, provide day-to-day leadership and key areas of store operations support.
  • Oversight of daily and weekly deliverables such as the store checklist and inventory checklists.
  • Collaboration with the Store Manager to lead store sales performance and customer service excellence.
  • Delegation of work, encouragement of teamwork, and provision of feedback to staff members.
  • Coaching staff members to provide exceptional guest experiences and taking a hands-on role on the sales floor.
  • Implementation of measures to prevent stock damage, theft, and wastage.
  • Training new staff members and scheduling shifts.
  • Ensuring seamless shopping experiences and guaranteeing that all merchandise is available in various colors, sizes, and quantities.
  • Receiving and processing new stock, replenishments, returns, damages, and transfers, as well as supporting stock-take exercises.
  • Cashier duties using the POS system to process payments and close accounts for the closing shift.
  • Proactive acquisition of knowledge regarding company general information, fashion news, new product information, customer feedback, and staff communication.
  • Promotion of first-class service excellence and customer experience at all times.