
Revenue Security Specialist
5 days ago
Secure revenue for the sales organization by building strong customer relationships and fostering ongoing interactions.
Key Responsibilities:- Contact business-to-business customers to discuss outstanding invoices and billing issues via phone, email, or fax.
- Manage a collections portfolio ranging from 300 to 600 accounts in Canada and/or the US.
- Negotiate customer payment terms based on account status to ensure maximum recovery.
- Develop and maintain customer relationships while championing receivable policies.
- Work with internal sales reps to troubleshoot payment issues such as invoicing, pricing, or product/service concerns.
- Document and track collections activity using monthly aging reports.
- Meet individual and departmental receivable targets.
- Reconcile accounts regularly.
- A completed college diploma in Accounting or Finance, or related experience.
- Two to three years of corporate collections experience focusing on medium to enterprise-level customers.
- Experience with Accounts Receivable escalation processes and resolving account issues.
- Fundamental accounting principles understanding.
- Intermediate Microsoft Word and Excel skills.
- Excellent verbal and written communication skills.
- Similar experience managing portfolios of accounts.
- Customer service orientation.
- Meaningful work opportunities.
- Career growth prospects.
- Two paid volunteer days per year.
- Professional development support.
- 16 consecutive years as a Best Workplace in Canada.
- Great Place to Work certification in the United States.
- Collaborative team environment.
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