Document Services Specialist

14 hours ago

Taguig, National Capital Region, Philippines beBeeDocument Full time ₱300,000 - ₱450,000
Job Description

The Document Coordinator will manage job requests that involve intermediate to complex word processing, voice file transcription, and various other tasks. The role-holder may also be tasked with special or strategic projects, including pilot programs for new services.

The role-holder is expected to consistently uphold the department's quality and efficiency standards by producing one-pass work with zero to minimal quality checks. Additionally, they may be assigned to conduct peer reviews to ensure consistent output quality among Document Coordinators.

The responsibilities include:

  • Efficiently manage all aspects of document production, including but not limited to voice file transcription, copy typing, document markup, formatting, and the creation of documents in Word, Excel, and PowerPoint Presentations.
  • Successfully complete intermediate to complex tasks while maintaining high-quality standards. Focus on accuracy and efficiency in all assignments.
  • Expected to produce one-pass work regardless of complexity and challenges according to established quality and efficiency standards.
  • Conduct peer reviews (pre-audits) of output from other coordinators.
  • Effective account management skills.
  • Communicate with clients by phone and/or email accurately and timely.
  • Proactively offer solutions whenever potential problems are foreseen.
  • Confirm all discussions and agreements with clients in writing.
  • Properly endorses all pending jobs to the next shift.
  • Report to the Supervisor all issues that may interfere with service delivery.
  • Forward stakeholder feedback to the Supervisor.
Required Skills and Qualifications

The ideal candidate should possess the following skills and qualifications:

  • A bachelor's degree with good academic standing.
  • Relevant experience in a similar field and involvement in a similar function.
  • Keen analytical skills and ability to determine stakeholders' needs.
  • Excellent English written and verbal communications skills.
  • Able to make sound and accurate decisions and judgment calls.
  • Effective leadership and communication skills.
  • Highly organized and able to prioritize tasks.
  • Advanced skills in MS Word, Excel, and PowerPoint.
  • Flexible and willing to work any shift, including graveyard.
  • Aptitude for learning new technologies and processes.
  • Highly organized and detail-oriented.
  • Strong commitment to outstanding client service.
  • Exceptional work ethic, personal and professional integrity.
  • Able to establish and maintain effective working relationships; a team player.
  • Able to collaborate and communicate effectively with people from different cultures and various levels of the organization.
Benefits

The successful candidate will enjoy the following benefits:

  • A competitive salary package.
  • A comprehensive benefits program.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The opportunity to work with a dynamic and forward-thinking organization.
Others

Please note the following:

  • The position requires a strong attention to detail and the ability to work independently.
  • The ideal candidate will be a self-motivated individual who is able to prioritize tasks and manage their time effectively.
  • The position involves working with a range of stakeholders, including clients and colleagues.
  • The successful candidate will be required to undergo a background check and provide references.

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