Customer Service Expert

1 day ago

Taguig, National Capital Region, Philippines beBeeRepresentative Full time ₱50,000 - ₱55,000
Customer Service Representative

We are seeking a highly motivated and experienced Customer Service Representative to join our growing team. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.

Job Description:

The primary responsibility of this role is to provide exceptional customer service through direct messaging and social media engagement on various platforms. This includes responding to customer inquiries, resolving issues in a timely manner, and providing personalized product recommendations based on customer needs and preferences.

Responsibilities:
  • Respond to and resolve customer outreach through direct messages and social media comments on Facebook, Instagram, TikTok, and other social media channels.
  • Troubleshoot and resolve complex customer issues, including shipping delays, product defects, missing packages, and payment issues.
  • Provide personalized product recommendations based on customer needs and preferences.
  • Escalate unresolved issues to the appropriate departments and follow up until resolution.
  • Work closely with other Social Media Representatives and Customer Service Representatives to provide mentorship and guidance.
  • Maintain in-depth knowledge of our product offerings, promotions, and policies.
Qualifications:
  • Education:
    • High-School Diploma or equivalent
    • Preferred: College Degree
  • Experience:
    • 2-3 years of social media community management
    • 2-3 years of experience in customer service
    • Background in beauty or retail industry (preferred)
  • Required Skills:
    • Track record of resolving complex customer issues
    • Experience with social media management software (Emplifi, Agorapulse, Hootsuite, etc.)
    • Customer service software and tools
  • Desired Skills:
    • Shopify and connected apps
  • Soft Skills:
    • Empathy
    • Problem-solving
    • Customer-oriented approach
    • Clear communication
Benefits:
  • Competitive Pay
  • Dynamic Team Environment
  • Opportunities for Growth and Development
  • Flexible Work Arrangements
About Our Offer:
  • Full-Time Contract
  • 4-5 Months Duration
  • Remote Work Option

Join us in delivering exceptional customer experiences and contributing to the growth and success of our organization.

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