Documentation Specialist

1 day ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time $90,000 - $113,000
Job Description

We are seeking an experienced Technical Writer to join our team. As a Technical Writer, you will be responsible for creating and maintaining a variety of documentation, including Standard Operating Procedures, training materials, and user manuals. Your goal will be to ensure that all content is tailored to meet the needs of both technical and non-technical audiences.

You will collaborate closely with cross-functional teams to gather product and documentation requirements. This will involve taking ownership of projects from start to finish and ensuring high-quality knowledge management practices. Additionally, you will review and edit content produced by team members, striving for clarity and accessibility in all technical communications.

The ideal candidate will have experience working in a global or international service environment. You should be able to adapt content for diverse audiences across different cultures and regions.

We are looking for a self-motivated individual who can take initiative, assume ownership of projects, and work independently with minimal supervision. Strong proofreading and editing skills are essential, as well as excellent verbal and written communication skills.

Responsibilities
  • Create comprehensive documentation, including Standard Operating Procedures, instruction manuals, training materials, policies, and work instructions.
  • Collaborate with cross-functional teams to gather and define product and documentation requirements.
  • Design and implement Salesforce Experience Cloud Sites using Salesforce Site Builder.


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