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Back Office Team Lead

3 weeks ago

Manila, National Capital Region, Philippines Hopper Full time
Back Office Team Lead - Customer Advocacy

This is an exciting opportunity to join our team as a Back Office Team Lead - Customer Advocacy. You will be responsible for leading our back office team, ensuring seamless communication between teams, and driving customer satisfaction.

The successful candidate will have extensive experience in leadership, process reengineering, and BPO management. They will also possess a strong understanding of call center structures and agent behaviors.

  • Lead the back office team to deliver exceptional service to our customers.
  • Develop and implement process improvements to enhance customer satisfaction and reduce costs.
  • Work closely with the training and quality teams to create an environment of continuous learning.

About Hopper:

We are committed to building the world's best travel products, combining a world-class travel agency with proprietary fintech ancillaries to help users travel better and our partners earn more.