Technical Support Operations Lead

3 days ago

Calamba, Calabarzon, Philippines beBeeSupervisor Full time $100,000 - $125,000
Job Description:

We are seeking an experienced Support Supervisor to lead our global Technical Support team.

  • This role fits within a well-defined structure: you will report to a Support Manager and be directly responsible for a group of world-class Technical Support Engineers.
  • Your focus will be on operational excellence, technical quality of service, and the growth and effectiveness of your team.
Responsibilities:
  • Lead a high-performing team of Technical Support Engineers across time zones.
  • Mentor and coach engineers through technical and non-technical challenges.
  • Manage scheduling, coverage, escalations, and rotation planning.
  • Promote accountability, learning, and consistency within your team.
  • Drive continuous improvement in our operations and service delivery.
Required Skills and Qualifications:
  • Experience as a Technical Support Engineer or DBA.
  • Strong technical depth in Linux and open source databases.
  • Familiarity with Percona software such as PMM and related technologies.
  • Comfort working across time zones and cultures.
Benefits:
  • Flexible work hours.
  • Generous paid time off programs.
  • Ongoing connectivity allowances.
  • The opportunity to participate in our equity incentive plan.
Why This Role?

This is a unique opportunity to join a remote-only and globally dispersed workforce. You will be part of a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

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