Finance Operations Expert

5 days ago


Manila, National Capital Region, Philippines Amazon Full time
Job Description:

The ideal candidate will possess experience in finance operations and a deep understanding of relationship management. This individual should be skilled in problem-solving, with a focus on process improvement and vendor relationship strengthening. Strong communication skills are essential for proactively addressing vendor issues and identifying areas for growth. Multilingual proficiency is highly valued.

Key Responsibilities
  1. Resolve complex vendor inquiries in a timely manner.
  2. Meet or exceed key performance metrics assigned to the role.
  3. Identify and resolve underlying issues to prevent future problems.
  4. Manage vendor queries through email and phone correspondence.
  5. Maintain positive relationships with customers by providing prompt and accurate responses to internal and external inquiries.
  6. Efficiently coordinate vendor and internal team interactions to manage queries and issues.
  7. Understand vendor pain points and resolve disputes effectively.
  8. Deliver excellent customer service by providing detailed and timely support.
  9. Escalate issues to direct manager or senior leaders when necessary.
  10. Pursue additional projects and tasks as required.

Qualifications and Requirements

This role requires a minimum of 2 years' experience in a related field. The ideal candidate should be comfortable with varying schedules and be proficient in Microsoft Excel and Word. Strong verbal and written communication skills, along with excellent interpersonal skills, are essential for success in this position.



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