
Senior Health Claims Examiner
24 hours ago
**Role Overview:**
We are seeking an experienced Health Claims Adjudicator to join our team. The ideal candidate will have a strong background in health claims adjudication, with excellent analytical and problem-solving skills.
**Key Responsibilities:**
* Adjudicate reimbursement claims on outpatient and inpatient benefits of policyholders
* Determine if a medical condition is a covered benefit based on policy provisions, terms, and conditions
* Escalate claims to the next level approver as necessary
* Conduct investigations on claims as needed
* Research required information using available resources
* Handle, manage, and resolve customer complaints
* Accurately document claim files with notes, evaluations, and decision-making processes
* Utilize anti-fraud policies or protocols to mitigate fraud for submitted claims or pre-approval requests
* Provide exceptional service and ensure a seamless customer experience by meeting defined customer experience targets
* Provide backup for support functions
* Accomplish tasks assigned by manager on an ad hoc basis
**Requirements:**
- Bachelor's/College Degree
- At least 5 years experience in adjudicating health claims
- Excellent communication skills with ability to articulate health product terms and conditions
- Above average working knowledge of insurance operational processes
- Customer centric mindset
- Highly developed sense of integrity
- Pleasant, patient, and friendly attitude; sociable personality
- Detail oriented, highly organized, and possesses problem solving skills
- Excellent negotiation and influencing skills
**Benefits:**
This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply.
**What We Offer:**
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
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