Customer Service Liaison in La Union with Competitive Salary
1 month ago
We are seeking a skilled Customer Service Liaison to join our team at Gratitude Philippines. This role is based in La Union and requires excellent communication skills, strong problem-solving abilities, and a customer-centric approach.
About the Role:
This is a full-time position that involves handling customer inquiries, resolving issues, and providing exceptional service to clients. As a Customer Service Liaison, you will be the first point of contact for customers and will play a crucial role in maintaining their satisfaction and loyalty.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Resolve customer complaints and issues in accordance with company policies and procedures.
- Provide accurate and helpful information to customers regarding products or services.
- Collaborate with internal teams to resolve complex customer issues.
- Meet or exceed performance targets for customer satisfaction, resolution rates, and response times.
Requirements:
- At least 1 year of experience in customer-facing or customer service roles.
- High school diploma or equivalent required; tertiary or college education preferred.
- 25 Mbps wired internet connection at home (equipment provided by the company).
- Proximity to North Luzon, Ilocos Region, or Cordillera region.
Benefits:
- A competitive salary package of PHP 20,000 per month.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A supportive and collaborative work environment.
About Us:
Gratitude Philippines is a dynamic and growing company that values its employees and strives to provide exceptional customer service. We offer a range of benefits and opportunities for growth and development, making us an attractive employer for those who share our passion for delivering outstanding customer experiences.
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