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Customer Service Agent for Travel Distribution

2 weeks ago

Makati City, National Capital Region, Philippines DTW Philippines OPC Full time

DTW Philippines OPC: A Leader in Global Travel Services

We are a pioneering company in the travel industry, offering a wide range of solutions to top brands across the globe.

Our mission is to bridge the gap between cultures, economies, languages, currencies, and complex business practices to maximize our clients' investment and revenue returns.

Job Duties:

* Handle customer interactions via phone and email.

* Provide expert support and assistance to agents in resolving their queries.

* Manage and support all GDS-related tasks to ensure seamless operations.

Essential Qualities:

  • Exceptional communication skills in English.
  • Proven experience in Sales or Customer Service, preferably in Travel/Hospitality.
  • Familiarity with MS Office, Outlook, and CRM tools.
  • Able to work in a fast-paced environment with shifting priorities.
  • Strong team player with excellent work ethics.
  • Availability to work Night Shift.
  • Proficient in Spanish language.