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Customer Service and Support Representative

2 weeks ago

Manila, National Capital Region, Philippines Ascendion Full time

We're seeking a dedicated Customer Service and Support Representative to join our team at Ascendion As a key member of our IT support team, you'll play a critical role in providing exceptional customer experiences and maintaining a high level of customer satisfaction.

Your primary responsibilities will include:

  • Providing technical assistance to end-users via phone, email, chat, or ticketing system.
  • Troubleshooting and resolving hardware, software, and network issues.
  • Developing and maintaining knowledge base articles and FAQs.
  • Collaborating with other support teams to escalate complex issues.

To be successful in this role, you'll need at least 3 years of experience in computer hardware, operating systems, applications, and network troubleshooting. You should also possess excellent communication and interpersonal skills, with the ability to work effectively in a matrixed organization.

Join our dynamic team and enjoy a competitive compensation package, comprehensive benefits, and opportunities for growth and development