IT Infrastructure Professional

7 days ago

Dumaguete, Central Visayas, Philippines beBeeSupport Full time ₱1,200,000 - ₱1,500,000
Job Title: IT Support Specialist

We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.

About This Role
  • Ambassador of Company Values and Culture: Ensure processes are aligned with our values at all times
  • Communicate and Uphold Company Values: While protecting the best interest of the organisation

This role includes:

  • Plan ahead and be proactive to ensure zero downtime in operations
  • Exhibit excellent customer service when responding to IT-related and Management-related requests
  • Continuously improve IT knowledge through training and skill development
  • Contribute ideas, solutions, and updates to the IT knowledge base
  • Build strong working relationships with the Management team, clients, and team members
  • Maintain hardware, software, and network systems across the organisation
  • Manage and follow through on open tickets to ensure proper response, documentation, and satisfactory resolution, keeping stakeholders updated on status and resolution times
  • Evaluate current and upcoming hardware and software standards for possible utilisation
Key Responsibilities
  1. You will need at least 1–3 years IT support experience in a corporate Service Desk or other technical support role, with a background in Customer Service or IT Service Desk Analysis
  2. You will need excellent written, communication, and interpersonal skills
  3. You will need strong analytical, troubleshooting, and problem-solving skills
  4. You will need to be proficient in operating systems: Mac, Linux, Windows
  5. You will need a knowledge of PC/Laptop hardware components and troubleshooting
  6. You will need an experience with Windows networking, LAN/WAN, DNS, TCP/IP, firewall administration, and mobile devices
  7. You will need a familiarity with resolving remote connectivity issues
  8. You will need the ability to manage multiple priorities in a fast-paced environment
What We Offer
  • Competitive salary and professional development opportunities
  • Collaborative client partnerships and a fun, inclusive work environment
  • Opportunities for leadership, expertise, and global client exposure
  • Monthly coaching, training, and career development
  • Flexible work options including remote work
  • The chance to engage in social impact activities and industry initiatives
  • Achieve a healthy work-life balance and flexibility to support personal commitments
  • Comprehensive health insurance coverage with one free dependent (depending on employment type)
About Our Culture
  • We foster a culture that is Challenged, Autonomous, Momentum
  • We encourage a Learning, Growth Mindset
  • We lead by our core values
  • We value being Heard, Cared for, and making good friends

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