Expert Systems Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeFireAlarm Full time ₱15,000 - ₱20,000

Job Title: Fire Alarm System Expert

We are seeking an experienced fire alarm system professional to oversee daily operations and ensure seamless communication with customers.

Key Responsibilities:
  • Answer and manage incoming service calls
  • Respond to off-hours answering service inquiries
  • Schedule service appointments and dispatch technicians
  • Communicate with customers via email and phone, addressing concerns and service needs
  • Provide timely notifications and updates to customers
  • Assess fire alarm system issues remotely and determine appropriate action
  • Decide whether to dispatch a technician or offer troubleshooting guidance
  • Maintain service records and ensure compliance with industry standards
Required Qualifications:
  • Experience: Minimum 1 year of hands-on experience with fire alarm systems
  • Technical Knowledge: Ability to diagnose fire alarm issues over the phone and recommend the best course of action
  • Communication Skills: Strong verbal and written skills for effective customer interactions
  • Organizational Skills: Ability to manage schedules, prioritize tasks, and coordinate with technicians efficiently
  • Problem-Solving: Quick decision-making skills to determine service requirements
  • Software Proficiency: Experience using scheduling and service management software
Preferred Qualifications:
  • Certifications in fire alarm systems or related fields
  • Previous experience managing a service department or team
  • Familiarity with industry regulations and compliance standards
Benefits:
  • Opportunity to work in a dynamic environment
  • Chance to develop technical expertise
  • Collaborative team atmosphere
About the Role:

This is a mid-senior level position requiring strong technical expertise in fire alarm systems. The ideal candidate will have excellent communication skills and be able to effectively interact with customers.

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