**Engineering Solution Specialist**

1 day ago

Cebu City, Central Visayas, Philippines beBeeExpert Full time $60,000 - $120,000
Technical Support Specialist Role

We're looking for a skilled Technical Support Specialist to join our team. This individual will be responsible for resolving complex technical issues, providing exceptional customer service, and collaborating with cross-functional teams to drive business success.

Key Responsibilities:
  • Technical Problem Solving: Debug complex API failures, LLM hallucinations, and integration bugs using production tools.
  • Customer Engagement: Analyze system traces in Honeycomb and other observability platforms, write and deploy JavaScript code snippets for customer website integrations, and perform root cause analysis on system-level issues and data inconsistencies.
  • Ai & Llm Expertise: Troubleshoot and optimize prompt engineering configurations, diagnose LLM response issues and implement solutions, work with AI model behaviors and performance optimization, and debug autonomous agent workflows and decision-making processes.
  • Integration & Development: Fix customer integration issues through code modifications, deploy and maintain JavaScript implementations for Live Chat and Shopping Agent features, work with REST APIs, webhooks, and third-party integrations, create technical documentation and implementation guides.
  • Customer Engineering: Conduct technical deep-dives with customer engineering teams, lead complex technical implementations and migrations, provide architectural guidance for customer integrations, escalate and collaborate with Product Engineering when necessary.
Requirements:
  • Technical Skills: 3+ years of software engineering experience with production systems, strong programming background in JavaScript, Python, or similar languages, API debugging expertise - REST APIs, JSON, HTTP protocols, authentication, production systems experience - logs analysis, monitoring tools, system debugging, database knowledge - SQL queries, data analysis, performance troubleshooting.
  • Ai/Llm Expertise (Preferred): Experience with LLMs, prompt engineering, or AI model integration, understanding of machine learning concepts and model behavior, experience with AI APIs (OpenAI, Anthropic, etc.).
  • Customer-Facing Skills: Excellent English communication (written and verbal), experience explaining technical concepts to non-technical stakeholders, problem-solving mindset with customer empathy, ability to work independently in a remote environment.
Benefits:
  • Competitive Compensation: Great salary plus the opportunity for equity or stock grants.
  • Flexible Time Off: Take at least 15 days—more if you need it.
  • Learning Budget: If you're growing, so are we.
  • Culture: We're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries.

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