Business Growth Strategist
7 days ago
We seek an experienced Client Services Manager to spearhead operational growth, drive change and foster innovation through strategic initiatives.
The ideal candidate will possess hands-on experience in managing international teams, process improvement and project management, with intermediate to advanced knowledge of platforms such as Google Suite, Excel, Zendesk, Salesforce CRM, Salesforce Service Cloud and Quantitative modeling.
Key Responsibilities:- Oversee new and existing campaigns throughout the client lifecycle under the guidance of a Director or Senior Director.
- Ensure campaign metrics/SLAs are met and clients are highly satisfied with team performance.
- Conduct weekly/monthly/quarterly business reviews and face-to-face meetings with clients to effectively manage accounts.
- At least 3 years experience in consulting and/or account management roles in retail and/or social media verticals.
- At least 3 years experience in managing customer care, call centers and/or back office operations preferred.
- Self-motivated individual committed to continuous learning and professional growth.
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