Client Success Representative

4 days ago

Manila, National Capital Region, Philippines Client1st Full time

Job Summary

We are seeking a highly organized and proactive individual to support our sales team with administrative tasks, lead management, and customer communication in a fully remote deskbound role. This position requires strong attention to detail, excellent communication skills, and the ability to work independently.

Key Responsibilities:

  • Assist the sales team with scheduling appointments, follow-ups, and calendar management to ensure seamless sales operations.
  • Manage inbound and outbound communications, responding professionally and promptly to inquiries.
  • Maintain and update the customer relationship management (CRM) system with accurate client information for effective sales strategies.
  • Conduct research on potential leads and compile relevant information for sales representatives to drive business growth.
  • Prepare sales reports, presentations, and proposals as needed to facilitate successful sales interactions.
  • Coordinate and track sales orders, ensuring timely processing and follow-up to meet customer expectations.
  • Handle basic customer service inquiries and escalate complex issues to the appropriate team for prompt resolution.
  • Monitor and update sales-related documents, contracts, and pricing sheets to maintain accuracy and compliance.
  • Support marketing efforts, including email campaigns and social media engagement related to sales to expand brand presence.
  • Collaborate with other departments to ensure smooth operations and customer satisfaction by providing exceptional support.
  • Engage in outreach activities and prospecting to potential referral partners to build strategic relationships.

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