Client Success Consultant

4 days ago


Manila, National Capital Region, Philippines NICE Systems UK Limited Full time
Client Success Consultant Role
NICE Systems UK Limited is seeking a talented Client Success Consultant to join our Customer Success team. As a key member of our team, you will play a critical role in delivering exceptional service to our customers. Your expertise will help build trust and loyalty with our clients, ensuring they receive exceptional service every time.

Your Key Responsibilities:
  1. Empower Client Success: Partner strategically with clients to maximize NICE solutions, ensuring alignment with their business objectives.
  2. Deliver Exceptional Service: Provide comprehensive technical and customer service, proactively addressing concerns, resolving issues efficiently, and delivering effective solutions.
  3. Foster Client Loyalty: Build strong, trusted relationships by engaging in regular communication and offering proactive support.
  4. Seamless Collaboration: Partner effectively across internal teams to ensure all client needs are addressed promptly and efficiently.

Your Requirements:
  1. Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
  2. 5 years of software customer service experience, with a strong understanding of contact center technology.
  3. Thrives in a collaborative environment and is open to working night shifts to support client needs.


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