Client Service Representative
4 days ago
Client Service Representative:
We are seeking a highly skilled and detail-oriented Client Service Representative to join our team at Conduent. The successful candidate will be responsible for providing exceptional customer service to clients via phone, email, and in-person.
About the Role:
The ideal candidate will have at least 2 years of college level education and 2 years of solid experience in customer call handling. Familiarity with dunning and call handling escalations process is also required. Additionally, the ideal candidate should be able to resolve escalations and customer concerns/complaints, work in Pasay, and be willing to work Night Shift.
Responsibilities:
- Providing exceptional customer service to clients via phone, email, and in-person.
- Responding to customer inquiries and resolving complaints in a timely manner.
- Escalating complex issues to management as necessary.
- Participating in scheduled Monthly/Quarterly Regional governance.
- Assisting in preparation of operating and management reports.
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Customer Service Representative
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