Process Specialist

1 day ago

Pasig, National Capital Region, Philippines beBeeProcessExpert Full time ₱4,500,000 - ₱7,500,000
Customer Experience Specialist

We are seeking a skilled Customer Experience Specialist to deliver exceptional service to our customers.

The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively in an international environment.

  • Key Responsibilities:
    • Provide customer support and resolve issues promptly.
    • Work closely with internal teams to ensure seamless execution of customer shipments.
    • Develop strong relationships with customers and stakeholders.

Skill Requirements:

  • Excellent problem-solving and communication skills.
  • Able to work in a fast-paced international environment.
  • Demonstrates strong time management and attention to detail.
  • Keen to improve processes and propose alternative solutions.

Qualifications:

  • Graduate of any 4-year bachelor's degree (preferably Logistics/Customs Administration).
  • At least two years experience in customer service transactions/processes and dealing with direct customers in shipping/forwarding/supply chain industries.
  • Knowledge of Salesforce/SAP and MS Excel is an advantage.
  • Above-average stakeholder management skills.

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