Security Support Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeCybersecurity Full time ₱900,000 - ₱1,200,000
Technical Support Engineer L1 (Network Security)

We are seeking a highly skilled Technical Support Engineer L1 to join our team. As a Technical Support Engineer L1, you will play a critical role in providing exceptional customer service and technical support to our customers.

  • This is a remote-first position with opportunities for career growth and professional development.

To be successful in this role, you will need strong technical knowledge of IT Security concepts, including antivirus, networking and encryption technologies. You will also require excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email.

  • Essential:
  • You will have at least 1 year experience in Linux, Unix, DNS, Networking, Network security, Apache, Proxies, Email security, http protocol, bash, web proxy, web security, spam filtering, Active Directory.
  • You will understand network protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP.
  • You will have basic to intermediate knowledge and understanding on the following concepts: Security, Firewalls, and Cloud.
  • You will be amenable to work on early morning schedule (6AM - 3PM).
  • Desirable Skills:
  • You will have any networking type certifications (CCNA, Networking + etc).
  • You will have basic knowledge on remediation of malware/viruses/Trojans.
  • You will have basic knowledge on Virtualization (MS System Center Virtual Machine Manger and/or VMWARE).
  • You will have Bachelor's degree in Information Technology/ Computer Science or equivalent work experience.

We offer a comprehensive benefits package, including flexible working arrangements, training and development opportunities, and a competitive salary. We believe in diversity, equity and inclusion, and we welcome applications from candidates who share our values. If you are passionate about delivering exceptional customer service and technical support, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide technical support to customers via phone, email and remote desktop.
  • Analyze and troubleshoot technical issues, using your technical expertise to identify and resolve problems efficiently.
  • Document and maintain accurate records of customer interactions and resolutions.
  • Develop and maintain relationships with internal stakeholders, including sales teams and product development.

Requirements:

  • Bachelor's degree in Information Technology/ Computer Science or equivalent work experience.
  • At least 1 year experience in Linux, Unix, DNS, Networking, Network security, Apache, Proxies, Email security, http protocol, bash, web proxy, web security, spam filtering, Active Directory.
  • Strong technical knowledge of IT Security concepts, including antivirus, networking and encryption technologies.
  • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email.

What We Offer:

  • A comprehensive benefits package, including flexible working arrangements, training and development opportunities, and a competitive salary.
  • Ongoing training and development opportunities, to help you develop your skills and advance your career.
  • The chance to work with a talented and diverse team, and contribute to the success of our organization.

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