Customer Service Quality Assurance Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeQuality Full time ₱400,000 - ₱800,000
Job Description

You will evaluate client support projects and administrative duties to identify areas for improvement and offer actionable suggestions. Your expertise contributes to improving the customer experience, boosting agent efficiency, and maintaining company standards within Operations.

The Responsibilities
  • Evaluate Customer Interactions: Scrutinize customer support interactions via multiple channels (e.g., phone, email, chat) to ensure service excellence and alignment with company policies and procedures.
  • Evaluate Back Office Task-Handling: Review the back office team's handling of underwriting and credit dispute tasks to assess the quality of handling and adherence to company policies and procedures.

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