Chief Operational Strategist

1 day ago

Taguig, National Capital Region, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000
Job Title

The Clinic Operations Manager oversees and manages all clinic secretaries and related partners across the network.

This role is responsible for ensuring secretary and partner performance, achieving key targets, and acting as the primary liaison between management, clinic owners, and secretarial staff.

Key Responsibilities
  • Directly manage and oversee all clinic secretaries.
  • Set clear performance expectations and KPIs, including EMR uploads, Pettr app downloads, and booking availments.
  • Monitor individual and collective performance, providing coaching and corrective action where needed.
  • Manage secretary scheduling, attendance, and related HR concerns.
Operational Excellence
  • Ensure compliance with contractual obligations, regulatory requirements, and company standards.
  • Maintain strong professional relationships with clinic owners to foster collaboration, resolve operational issues quickly, and ensure they upgrade to paid packages after 2 months.
  • Periodically observe and shadow acquisition and secretary partners in the field to assess performance and provide feedback.
  • Standardize and optimize processes to ensure efficiency and consistency across clinics.
  • Create a secretary playbook to ensure transfer of knowledge.
Monitoring and Reporting
  • Develop tools and dashboards to track operational metrics in real time and analyze key performance indicators (KPIs).
  • Ensure that acquisition and secretary partners hit milestones and quotas.
  • Conduct periodic performance reviews of secretaries and partners for senior management reporting.
  • Generate regular reports on secretary productivity, clinic availments, and operational performance.
  • Continuously evaluate processes to improve efficiency, reduce costs, and enhance partner performance.
Qualifications and Skills
  • Bachelor's degree in Business Administration, Operations Management, or related field.
  • At least 3–5 years of experience in operations, clinic management, or team leadership.
  • Strong background in people management, compliance monitoring, and performance reporting.
  • Excellent organizational and communication skills; able to liaise effectively across teams and with external stakeholders.
  • Data-driven, with the ability to analyze performance metrics, build dashboards, and implement improvements.
Work Environment
  • Willing to travel to visit clinic locations (Metro Manila and nearby provinces) as needed.
  • Proactive problem-solver with a track record of optimizing team and partner performance.

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