Service Quality Professional

2 weeks ago

Makati City, National Capital Region, Philippines beBeeCompetitive Full time ₱800,000 - ₱1,200,000
Job Overview

We seek a detail-oriented and analytical professional to join our quality assurance team. As a Quality Analyst, you will play a vital role in ensuring the highest level of service quality for our clients.

Key Responsibilities:
  • Develop and implement comprehensive quality assurance standards to drive excellence
  • Conduct regular audits to evaluate performance and compliance, identifying areas for improvement and providing actionable feedback
  • Collaborate with teams to develop training programs that promote knowledge sharing and skill development
  • Stay updated with industry trends and best practices, applying innovative solutions to enhance our services
  • Previous experience as a Quality Assurance Specialist in a business process outsourcing environment is required
  • Strong analytical and problem-solving skills, with excellent attention to detail
  • Ability to thrive in a fast-paced work environment, with excellent verbal and written communication skills
  • Proficient in using quality assurance software and tools
What We Offer:
  • A competitive salary package and benefits program
  • Health insurance and wellness initiatives
  • Night differential and attendance bonus for your hard work and dedication
  • Paid time off and convertible leave credits to maintain a healthy work-life balance
  • Performance appraisal and opportunities for growth and development

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