Experienced User Management Professional Wanted
1 day ago
Seeking a detail-oriented and organized User Management Specialist to provide frontline user management and customer support.
Key Responsibilities:- Process user requests in a timely manner while adhering to Service Level Agreements (SLAs).
- Communicate with stakeholders regarding account creation and maintenance.
- Escalate issues promptly to ensure timely resolution.
- Maintain accurate data entry in CRM systems.
- Perform database reporting tasks to identify system performance trends.
- Conduct root cause analysis for alerts and errors generated by supported products.
- Complete quality control activities for User Management tasks.
- Allocate sites for product users efficiently.
To excel in this role, you must possess:
- Proficiency in Microsoft Office applications.
- Strong decision-making and accountability skills.
- Excellent written and verbal communication skills.
- Ability to learn new skills and adapt to changing requirements.
Additional requirements include:
- High school diploma or equivalent.
- At least 1 year of User Management or data entry experience.
- Previous SSC/BPO and customer service experience is advantageous.
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