Afterhours Support Specialist

22 hours ago

Angeles City, Central Luzon, Philippines beBeeCustomerCare Full time ₱2,800,000 - ₱4,400,000
Job Title:

Afterhours Support Specialist

We are seeking a dedicated Afterhours Support Specialist to ensure seamless operations and patient care coverage outside of standard business hours.

Key Responsibilities:
  • Act as the primary point of contact for EST after-hours needs, including urgent matters, schedule changes, and escalations.
  • Monitor communication channels and respond promptly to calls, messages, and emails.
  • Coordinate staff scheduling to guarantee consistent coverage and service delivery.
  • Collaborate with the daytime operations team to ensure seamless transitions and continuity.
  • Maintain accurate documentation of after-hour activities, updates, and escalations.
  • Uphold client service standards and support overall operational efficiency.

Experience in the healthcare industry is highly beneficial. Background in Customer Care, Call Centre, Scheduling, or Workforce Coordination preferred. Excellent English verbal and written communication skills. Ability to multitask and manage urgent requests in a fast-paced environment. Strong problem-solving and decision-making skills. Fast learner. MS Office and Outlook computer skills. Experience with remote work or night shifts is an advantage. Familiarity with U.S.-based healthcare operations is a plus.

Requirements:
  • High school diploma or equivalent required; degree in related field preferred.
  • Proven experience in a similar role or relevant industry.
  • Excellent customer service and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong organizational and time management skills.
  • Basic computer skills and proficiency in MS Office.

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