Service Experience Transformation Specialist

2 days ago

Cabuyao, Calabarzon, Philippines beBeeProcess Full time $90,000 - $120,000
About Our Team

We're a collaborative group of professionals working together to deliver exceptional service through operational excellence and strategic enablement.

Our focus is on creating efficient service experiences for our team and effective results for our customers and partners.

About the Role

You will be a key contributor to our service experience transformation, owning specific business challenges within the service journey and driving process redesign, supported by targeted automation and AI applications.

Main Responsibilities
  • Identify opportunities for entirely new processes or fundamental shifts in existing ones, driving radical innovation rather than incremental gains.
  • Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve breakthrough results.
  • Partner with cross-functional teams to gather insights and validate opportunities for significant improvement.
  • Collaborate with stakeholders to ensure solution designs represent a fundamental shift and are aligned with business objectives.
  • Track and interpret performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.
Requirements
  • 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving innovative projects.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards bold change.
  • Familiarity with AI- or automation-enhanced service environments and a vision for their transformative potential.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving with a focus on groundbreaking solutions.

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