Training and Development Specialist

1 day ago


Makati City, National Capital Region, Philippines Executive Optical Full time

Executive Optical


Job Description

 

  • Role Overview

 

The Training Officer plays a pivotal role in enhancing the skills, performance, and knowledge of employees to ensure exceptional customer service and efficient store operations. This position is responsible for developing and delivering comprehensive training programs that cater to the retail environment.

 

Key Responsibilities
  1. Training Program Design and Delivery

 

This role involves designing, developing, and implementing tailored training programs that focus on customer service, product knowledge, sales techniques, and operational processes. Engaging training materials, including manuals, presentations, and e-learning modules, are created to support these programs.

 

  • Employee Onboarding

 

The Training Officer facilitates onboarding sessions for new hires, ensuring they understand company policies, retail operations, and organizational culture. The goal is to equip new employees with the necessary skills and knowledge to succeed in their roles.

 



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