Training Development Specialist

2 days ago


Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

Job Overview

TASQ Staffing Solutions is seeking a skilled Process Trainer to join our team. As a key member of our organization, this role will be responsible for delivering high-quality training programs to banking contact center teams.

Responsibilities

  • Develop and deliver comprehensive training programs that meet the needs of banking contact center teams.
  • Design and implement effective coaching strategies to enhance the skills and performance of trainees.
  • Collaborate with subject matter experts to create engaging and informative training content.
  • Conduct thorough needs assessments to identify training gaps and develop targeted solutions.
  • Evaluate the effectiveness of training programs and make recommendations for improvement.

Requirements

  • At least 2 years of experience in a related field, such as education or training.
  • Proven track record of delivering successful training programs and improving trainee performance.
  • Strong knowledge of MS Office applications and US banking regulations.
  • Excellent communication, coaching, and people management skills.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.


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