Training Development Specialist
2 days ago
Job Overview
TASQ Staffing Solutions is seeking a skilled Process Trainer to join our team. As a key member of our organization, this role will be responsible for delivering high-quality training programs to banking contact center teams.
Responsibilities
- Develop and deliver comprehensive training programs that meet the needs of banking contact center teams.
- Design and implement effective coaching strategies to enhance the skills and performance of trainees.
- Collaborate with subject matter experts to create engaging and informative training content.
- Conduct thorough needs assessments to identify training gaps and develop targeted solutions.
- Evaluate the effectiveness of training programs and make recommendations for improvement.
Requirements
- At least 2 years of experience in a related field, such as education or training.
- Proven track record of delivering successful training programs and improving trainee performance.
- Strong knowledge of MS Office applications and US banking regulations.
- Excellent communication, coaching, and people management skills.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
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