Help Desk Expert

2 days ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $80,000
Job Role

We are seeking an experienced Technical Support Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer support and resolving complex technical issues.

Main Responsibilities
  • Provide prompt and effective solutions to customer inquiries via live chat, phone support, email, video calls, and help desk software.
  • Analyze and diagnose intricate technical problems with our platform.
  • Collaborate with cross-functional teams to resolve advanced technical issues.
  • Develop and maintain internal resources and customer-facing materials.
  • Offer training and guidance to junior support specialists as needed.
Key Qualifications
  • Minimum 2 years of experience in SaaS troubleshooting in a fast-paced technical support environment.
  • Able to rapidly learn and master web-based software.
  • Excellent communication skills, including explaining complex issues clearly in high-pressure situations.
  • Strong analytical and investigative skills with a desire to delve beyond surface-level understanding of issues.
  • Fast typing speed and accuracy.
  • Proficiency in Mac & Windows operating systems.
  • Understanding of how to connect and troubleshoot custom domains.
Bonus
  • Bachelor's Degree in MIS, Computer Science, or related field or equivalent experience.
  • Previous experience mentoring/training staff.
  • Advanced knowledge of Front End Web Development tools and technologies (HTML/CSS/Javascript/Liquid/SEO/RSS) and desire to continue advancing this knowledge.
  • Previous experience with CRM software and managing contact lists.
  • Advanced understanding of DNS, CNAME, and SSL.
  • Advanced understanding of email deliverability and factors that impact it.
  • Previous experience with customer support platforms like Zendesk or other support portal tools.
  • Knowledge of API & Integrations.

  • Help Desk Operations Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time $14,400 - $18,000

    Job Title: Help Desk Support AgentWe are seeking a highly skilled and customer-focused Help Desk Support Agent to join our team.

  • Help Desk Coordinator

    1 week ago

    Manila, National Capital Region, Philippines Economic Impact Catalyst Full time $40,000 - $60,000 per year

    Join a Mission-Driven Company & Build Systems That MatterEconomic Impact Catalyst (EIC) is the #1 solution for building and scaling economic development efforts through cutting-edge software and enterprise solutions. Our SaaS platform helps organizations drive economic growth through data-driven decisions and strategic interventions.The Role:We are seeking a...

  • Technical Help Desk Specialist

    4 days ago

    Manila, National Capital Region, Philippines beBeeTechnicalHelpDesk Full time ₱600,000 - ₱800,000

    Job SummaryWe are seeking a highly skilled Technical Help Desk Analyst to join our team. As a Technical Help Desk Analyst, you will be responsible for providing first-level phone support to a large customer base.About the RoleThis is a full-time, mid-senior level position in the Information Technology field, specifically in the IT Services and IT Consulting...

  • Billing Support Help Desk Specialist

    4 days ago

    Manila, National Capital Region, Philippines beBeeOpportunity Full time $60,000 - $80,000

    Billing Support Help Desk SpecialistWe are seeking a skilled and dedicated Billing Support Help Desk Specialist to join our team.This role involves efficiently managing help desk tickets related to billing support, serving as a liaison between internal departments and external vendors.Key responsibilities include managing help desk tickets in various queues,...

  • Billing Support Help Desk

    1 week ago

    Manila, National Capital Region, Philippines iRhythm Technologies, Inc. Full time $40,000 - $80,000 per year

    About This RoleThe primary role of theRevenue Cycle Specialist – Billing Support Help Desk (RCS-BSHD) is to provide the necessary review and analysis of billing, claims, and other general inquiries received through the Direct Bill Help Desk queue(s) and to research and share findings to achieve service level goals and business objectives across Revenue...

  • IT Help Desk Technician

    1 week ago

    Manila, National Capital Region, Philippines DOXA Talent Full time $40,000 - $60,000 per year

    ROLE SUMMARYOur client is looking for an IT Help Desk Technician who serves as the first line of support for all internal technology issues, providing direct user assistance via phone, email, Teams, and ticketing system. This role is responsible for triaging, resolving, or escalating support requests in a timely, professional manner. This position is...

  • IT Help Desk Technician

    1 week ago

    Manila, National Capital Region, Philippines NICE Systems Full time $40,000 - $80,000 per year

    So, what's the role all about? The primary function of the IT Help Desk Technician is to provide frontline support by managing tickets as well as phone calls, for customer issues specific to Internet access or SDWAN problems. This individual works within a team to ensure user requests are resolved in a timely manner and to the end user's satisfaction. The...

  • Help Desk Professional

    2 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time $40,000 - $60,000

    Technical Support SpecialistWe are seeking a highly skilled technical support specialist to join our team. As a technical support specialist, you will provide exceptional technical support via calls, chats, and emails, resolve support inquiries of various difficulties, and maintain working knowledge of our client's products and services.Key...

  • Help Desk Support Agent

    5 days ago

    Manila, National Capital Region, Philippines HireHawk Full time

    Job DescriptionJob Title: Help Desk Support AgentJob Type: Full‑Time ContractorWorkplace: RemoteSchedule: Pacific time zone, 9 AM - 6 PM PST, Monday- FridayCompensation: USD $1,200 - $1,500 (DOE)About HireHawkAt Hirehawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both...

  • IT Help Desk

    1 week ago

    Manila, National Capital Region, Philippines Executive Operations, Inc. Full time $90,000 - $120,000 per year

    We are seeking an experienced and highly skilled Tier 3 - IT Helpdesk Support Specialist to join our advanced technical support team at EXOP. This critical role involves addressing complex IT issues that have been escalated from Tier-1 and Tier-2 support. You will provide expert-level assistance on critical infrastructure, applications, and advanced system...