Operational Leadership Position in Manila

1 week ago


Ortigas, Philippines Gratitude Philippines Full time

Job Summary

We are seeking a highly skilled Senior Operations Manager to join our team at Gratitude Philippines. This is an excellent opportunity for a motivated professional to lead and manage operational processes, drive business growth, and cultivate strong relationships with clients.

About the Role

This senior-level position involves overseeing various aspects of operations, including process improvement, team management, and client satisfaction. The ideal candidate will have a proven track record of success in a similar role, with experience in managing teams and driving results.

Key Responsibilities

The successful candidate will be responsible for:

  • Developing and implementing operational strategies to drive business growth and improve efficiency
  • Leading and managing a team of professionals to achieve business objectives
  • Cultivating strong relationships with clients to ensure high levels of satisfaction and retention
  • Maintaining accurate records and reports to inform business decisions
  • Identifying opportunities for process improvement and implementing changes as needed

Requirements

To be considered for this exciting opportunity, candidates should possess:

  • A bachelor's degree in a relevant field, such as business administration or operations management
  • At least 3-5 years of experience in an operational management role, preferably in a BPO setting
  • Proven leadership skills, with experience in managing teams and driving results
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
  • Ability to work flexible hours, including nights and weekends, as needed

Benefits

As a valued member of our team, you can expect a competitive salary and benefits package, including:

  • A base salary of PHP 120,000 - PHP 180,000 per annum
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off
  • Ongoing training and development opportunities to support your career growth

Work Environment

You will be based in Ortigas, Manila, working in a dynamic and fast-paced environment that values innovation, teamwork, and customer satisfaction.



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