Operational Leadership Position in Manila
1 week ago
Job Summary
We are seeking a highly skilled Senior Operations Manager to join our team at Gratitude Philippines. This is an excellent opportunity for a motivated professional to lead and manage operational processes, drive business growth, and cultivate strong relationships with clients.
About the Role
This senior-level position involves overseeing various aspects of operations, including process improvement, team management, and client satisfaction. The ideal candidate will have a proven track record of success in a similar role, with experience in managing teams and driving results.
Key Responsibilities
The successful candidate will be responsible for:
- Developing and implementing operational strategies to drive business growth and improve efficiency
- Leading and managing a team of professionals to achieve business objectives
- Cultivating strong relationships with clients to ensure high levels of satisfaction and retention
- Maintaining accurate records and reports to inform business decisions
- Identifying opportunities for process improvement and implementing changes as needed
Requirements
To be considered for this exciting opportunity, candidates should possess:
- A bachelor's degree in a relevant field, such as business administration or operations management
- At least 3-5 years of experience in an operational management role, preferably in a BPO setting
- Proven leadership skills, with experience in managing teams and driving results
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
- Ability to work flexible hours, including nights and weekends, as needed
Benefits
As a valued member of our team, you can expect a competitive salary and benefits package, including:
- A base salary of PHP 120,000 - PHP 180,000 per annum
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- Ongoing training and development opportunities to support your career growth
Work Environment
You will be based in Ortigas, Manila, working in a dynamic and fast-paced environment that values innovation, teamwork, and customer satisfaction.
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