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US Customer Support Representative

2 weeks ago

Taguig, National Capital Region, Philippines AS White Global Full time

We are looking for a skilled Customer Service Specialist to join our team at AS White Global.

In this role, you will be responsible for handling internal and external customer inquiries, resolving issues, and communicating with clients.

Key Responsibilities:

  1. Client Communication: Respond to client inquiries about order status via email or phone, based on preference and urgency.
  2. Order Monitoring: Monitor client base to prevent satisfaction concerns or order delays.
  3. Closure Procedures: Review cancellations and settled orders for appropriate closing statements before routing to Production.
  4. Compliance Validation: Validate work orders from the Retrieval Department before contacting clients, ensuring compliance procedures are followed.

Requirements:

  • Bachelor's degree in a related field.
  • Prior work experience as a US Customer Service Representative or similar in a medical, legal, or insurance claims office is required.
  • Experience in handling high call volume and excellent telephone communication & customer service skills.

About AS White Global:

  • A leading provider of independent medical exams, peer reviews, bill reviews, Medicare compliance, and related services.
  • A diverse, inclusive, and supportive company culture.