Customer/Technical Support Representative

2 weeks ago


Taguig, National Capital Region, Philippines Carlos Hilado Memorial State University Full time
Customer/Technical Support Representative

Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer), or Engineering (Electronic and Communication).

Fresh Graduates / Entry Level specializing in IT/Computer - QA or equivalent are encouraged to apply.

Responsibilities
  1. Work independently and follow standard protocols to respond to customer issues, using moderate judgment to supplement outlined processes.
  2. Successfully resolve moderate technical issues related to hardware and software from incoming customer contacts and proactive notification systems.
  3. Respond to service, product, technical, and customer-relations questions regarding features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (e.g., warranty through enterprise).
  4. Proactively assist customers to avoid or reduce problem occurrences and participate in projects for process or quality improvements.
  5. Work will be reviewed periodically by Supervisor or Team Lead.

Notes:

Please make sure to send us your most detailed and updated resume.

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