Operations Excellence Manager
2 weeks ago
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help clients represent, protect, and grow their brands by leveraging our cloud-based infrastructure and expertise in key sectors.
We have expanded our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. Our People First culture enables us to adapt quickly to changing market conditions and deliver exceptional results for our clients.
Job Description
The Senior Operations Manager at TaskUs will be responsible for developing and implementing best-in-class methods and procedures to serve our customers. This role requires a strong understanding of design, planning, control, performance improvement, and strategy. You will own the development of company systems for customer interaction and control its implementation process.
You will manage and improve campaign performance through performance monitoring, problem resolution, system audits, and quality assurance measures. Additionally, you will ensure that staff performance reviews are consistently conducted, assess teammates' needs, articulate cost/benefit analysis, and other operational strategy assessments.
Required Skills and Qualifications- A minimum of 5 years of operations management experience
- A leadership position in a customer service role
- Strong organizational, analytical, and managerial skills
- Excellent verbal and written communication skills
- A highly motivated self-starter
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