Senior Quality Assurance Specialist

13 hours ago

General Santos, Soccsksargen, Philippines beBeeQuality Full time ₱2,800,000 - ₱4,800,000
Job Description

We are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for reviewing agent conversations to ensure compliance with quality standards.

You will also be required to maintain audit and coaching logs, document audit observations, and play a part in developing and supporting documentation for training and operations.

Additionally, you will contribute to call calibration sessions, participate in team meetings to discuss agent evaluation feedback, and provide training to team members as needed.

As a Quality Assurance Specialist, you will identify issues, analyze performance, and communicate trends to the QA Manager.

You will serve as an intermediary for escalations between agents and consumers, and perform other responsibilities as assigned by the QA Manager.

Required Skills and Qualifications
  • Have worked as a Quality Assurance Analyst over the past year, specializing in Customer Service and Sales within a voice campaign, accumulating a total of 2 to 3 years of experience
  • A minimum of 1 year of experience as an independent contractor with personal equipment and a dependable internet connection
  • With data research skills
  • Knowledge of data analysis
  • Excellent analytical and problem-solving abilities and meticulousness
  • Highly developed attention to detail
  • Outstanding communication skills in both writing and speaking
  • Capability to submit high-quality deliverables accurately and within the agreed timeline
  • Proven track record of consistently meeting and exceeding set goals
  • Ability to work both as part of a team and independently with minimal supervision
Benefits

At our organization, we strive to support the best professionals in their efforts to serve their local communities.

We celebrate every happy customer and dive deep into figuring out what makes each provider the best in their area of expertise.

We're a small and mighty team dedicated to helping the reader find the right professional for them.

Others

Our ideal candidate is self-driven, detail-oriented, and has demonstrated a consistent level of quality support across an organization.

One must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback.

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