Senior Quality Assurance Manager

1 day ago

General Santos, Soccsksargen, Philippines beBeeQuality Full time $60,000 - $75,000
Job Title

A Senior Quality Assurance Manager is required to lead the Quality Assurance team in delivering exceptional client service and reducing churn. The successful candidate will be responsible for ensuring high-quality standards across all assistants, identifying quality issues, and implementing corrective actions.

  • Develop and implement a quality management system that aligns with company goals and objectives.
  • Lead and mentor the QA team to ensure efficient execution of quality audits, reports, and corrective actions.
  • Collaborate with department heads to address systemic issues, create corrective action plans, and implement continuous improvement strategies.
  • Design and execute performance evaluations, audits, and quality checks for assistants.
Required Skills and Qualifications
  • Bachelor's degree in Business Administration, Human Resource Management, or a related field.
  • Solid work experience as a Quality Manager or Training & Quality professional in a BPO, managed services, or tech/startup environment.
  • Proven success in reducing churn or improving client retention through quality-focused initiatives.
  • Strong background in QA processes, coaching, and corrective action planning.
  • Excellent written and verbal communication skills.
  • Tech-savvy with working knowledge of tools like G-Suite and ClickUp.
Benefits

The company offers a competitive salary and bonus structure based on individual and team performance.

About Us

We are a dynamic startup looking for talented individuals to join our growing team. As a Quality Assurance Manager, you will have the opportunity to make a direct impact on client satisfaction and contribute to shaping the future of our service.

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