Operations Manager

2 weeks ago

Manila, National Capital Region, Philippines beBeeEcommerce Full time A$18,000 - A$24,000

Customer Service and Logistics Coordinator

We are seeking a highly organised, proactive and detail-oriented individual to assist with the day-to-day management of furniture deliveries.

This role involves working closely with customers and logistics partners to coordinate deliveries efficiently, while maintaining a strong focus on providing outstanding customer service.

  • Sending order confirmation and thank-you emails to customers outlining delivery or pick-up expectations.
  • Liaising with customers to provide clear, timely updates on furniture delivery timeframes.
  • Coordinating and creating a weekly logistics spreadsheet for interstate deliveries.
  • Working closely with warehouse and logistics partners to ensure efficient and accurate dispatch of orders.
  • Assisting with pre-orders by tracking expected arrival times and scheduling deliveries accordingly.
  • Tracking, monitoring and following up on deliveries to ensure timely completion.
  • Maintaining accurate records of delivery schedules and customer interactions.
  • Providing administrative support related to logistics and customer service.
  • Supporting website-related tasks in the future.

The ideal candidate will be customer-focused and comfortable working with spreadsheets, order tracking and e-commerce systems. They should also have previous experience in customer service, logistics or e-commerce operations and experience with similar platforms is required.

Key Skills:

  • Customer Service
  • Logistics
  • E-commerce Operations
  • Similar Platforms
  • Spreadsheets

Working Arrangements:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

  • Be available for meetings and collaboration during core business hours
  • Disclose any existing ongoing roles or client work
  • Reflect this engagement on their LinkedIn profile (clearly marked as

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