Expert Zendesk Optimization Specialist

24 hours ago


Davao City, Davao, Philippines beBeeOptimization Full time ₱500,000 - ₱800,000

We're seeking an experienced professional to enhance our Zendesk instance. The ideal candidate will play a key role in refining our support processes, improving the user and agent experience, and ensuring efficient platform performance.

Main Responsibilities:
  • Evaluate and optimize existing Zendesk configurations, including automations, triggers, macros, and workflows.
  • Implement best practices to improve ticket management, team efficiency, and customer satisfaction.
  • Provide technical support and guidance on Zendesk features and functionalities.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.
  • Troubleshoot issues and serve as the primary point of contact for Zendesk-related concerns.
Requirements:
  • Proven experience as a Zendesk Administrator or similar role.
  • Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
  • Experience with workflow automation and customer support optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
PREFERRED SKILLS:
  • Zendesk certification is a plus.
  • Experience with customer service metrics and reporting tools.

This opportunity offers remote work options and the chance to be part of a dynamic team.


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