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Retention Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines CallTek Full time
Role Overview

The Retention Specialist will play a critical role in developing and implementing strategies to increase customer retention and loyalty. You will work closely with cross-functional teams to analyze customer feedback and data, identify trends and opportunities, and develop action plans to address any issues.

Main Responsibilities:
  • Analyze customer feedback and data to identify trends and areas for improvement
  • Develop and implement strategies to increase customer retention and loyalty
  • Collaborate with sales, marketing, and product development teams to ensure a seamless customer experience