Customer Retention Specialist

3 weeks ago

Cebu City, Central Visayas, Philippines WindshieldHUB Full time

About WindshieldHUB:

WindshieldHUB is a leading name in on-demand services across the US, known for its commitment to excellence in customer service. We are expanding our team and looking for a Customer Service Representative who is not just adept at handling customer queries but also possesses a knack for sales. Based in the Philippines, this remote role is crucial for maintaining and elevating our brand's value by providing exceptional service and converting service calls into booking opportunities.

Key Responsibilities:

  • Client retention by renewing clients.
  • 100% coverage of all expired and expiring accounts that is part of the monthly target.
  • Having close coordination with Account Management team and understanding the historical performance of the account during the subscription.
  • Identifying red alert accounts and advises Head of Account Management.
  • Other relevant tasks as advised by the Management.

Skills and Qualities Required:

  • Excellent communication in both written and verbal
  • Great with building and maintaining client relationships
  • Very strong sales & negotiation skills
  • Ability to works well in a high energy team and fast-pacing environment
  • Well organized & structured working style
  • Great Team Player

Benefits:

  • Competitive salary and performance incentives.
  • Opportunities for growth and advancement.
  • A dynamic and supportive work environment.

WindshieldHUB is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Today and Drive Your Career Forward with WindshieldHUB

#J-18808-Ljbffr

  • Customer Retention and Engagement Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    About our company:We are a leading provider of on-demand services across the US, committed to delivering exceptional customer experiences. We are seeking a skilled Customer Retention and Engagement Specialist to join our team.

  • Retention Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    We're seeking a skilled Retention Specialist to join our team. As a Retention Specialist, you will play a key role in ensuring customer satisfaction and loyalty.Your responsibilities will include answering customer inquiries regarding subscriptions, attending to billing concerns, retaining subscriptions of customers, and resolving billing disputes.Key...

  • Retention and Subscription Specialist

    7 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    Job Description:The Retention and Subscription Specialist plays a critical role in ensuring customer satisfaction and retention. Key responsibilities include analyzing customer data, identifying areas for improvement, and developing strategies to increase customer loyalty.Responsibilities:Develop and implement customer retention strategiesAnalyze customer...

  • Customer Acquisition and Retention Specialist

    1 week ago

    Lapu-Lapu City, Central Visayas, Philippines D Kweens Laundry Hub Full time

    Job Title: Customer Acquisition and Retention SpecialistAbout D Kweens Laundry HubWe are a leading laundry services provider looking for an experienced customer acquisition and retention specialist to join our team.Key ResponsibilitiesThe primary responsibility of this role is to acquire new customers and retain existing ones through effective sales...

  • Leadership and Customer Retention Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBee Careers Full time

    We are seeking a seasoned professional to join our team as a Customer Experience Improvement Coordinator. As a key member, you will lead a local customer care team to optimize customer experience.Your Key Responsibilities:To lead, direct, and optimize your local customer care team to continuously provide customer excellence.To utilize strong forwarding and...

  • Customer Retention Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines WindshieldHUB Full time

    About WindshieldHUB:WindshieldHUB is a leading name in on-demand services across the US, known for its commitment to excellence in customer service. We are expanding our team and looking for a Customer Service Representative who is not just adept at handling customer queries but also possesses a knack for sales. Based in the Philippines, this remote role is...

  • Hiring and Retention Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines ALEPH TALENT SOLUTIONS CORPORATION Full time

    Talent Attraction and Retention ManagerWe are seeking an experienced Talent Attraction and Retention Manager to join our team at ALEPH TALENT SOLUTIONS CORPORATION. As a key player in our organization, you will play a crucial role in developing and executing strategies to attract, engage, and retain top talents.You will be responsible for designing and...

  • Customer Acquisition and Retention Professional

    1 week ago

    Cebu City, Central Visayas, Philippines CC1 Cebu Ernbri Import Inc. Full time

    About UsCC1 Cebu Ernbri Import Inc. is a leading company that seeks to hire a Customer Acquisition and Retention Professional to join our team.Main ResponsibilitiesIdentify and acquire new customers, promoting and selling products or services to drive sales growth.Build and maintain relationships with existing customers, ensuring customer satisfaction and...

  • Retention and Expansion Professional

    2 weeks ago

    Cebu City, Central Visayas, Philippines Momentive Software Full time

    The Retention and Expansion Professional is responsible for developing relationships with smaller to mid-sized clients in order to increase revenue.Main TasksDevelop and maintain strong client relationships throughout the customer lifecycle.Basic knowledge of platform system and tools.Provide renewal sales quotations and respond to requests for...

  • Customer Service and Retention Agent

    7 days ago

    Cebu City, Central Visayas, Philippines Selectvoicecom Full time

    Job Responsibilities:Answer customer inquiries regarding subscriptions (zero selling involved)Attend to billing concernsRetain subscriptions of customersDesired Skills & Knowledge:Must have at least 6 months of combined Customer Service and Sales/Upselling/Retention experiencePrevious experience with subscription service industry an advantageRetention...