Customer Experience Specialist
1 month ago
About the Role
We are seeking a skilled Barista to join our team at Planate Management Group. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service while preparing and serving a variety of coffee and specialty drinks.
Duties and Responsibilities
• Prepare and serve high-quality coffee beverages such as espresso, lattes, cappuccinos, and other specialty drinks according to company standards.
• Operate and maintain coffee machines and other equipment to ensure optimal performance and cleanliness.
• Take orders and handle cash or card transactions efficiently using POS systems.
• Maintain a clean and organized workspace, including wiping counters and cleaning machines throughout the shift.
• Restock supplies such as coffee beans, milk, syrups, and pastries in a timely manner.
• Provide excellent customer service, ensuring a friendly and welcoming atmosphere in the coffee bar area.
• Educate customers about different coffee varieties, brewing methods, and drink customization options to enhance their experience.
Qualifications and Requirements
• At least 2 years of experience as a Barista with a proven track record of delivering exceptional customer service.
• In-depth knowledge of coffee brewing techniques and equipment (espresso machines, grinders, etc.).
• Basic knowledge of food safety and cleanliness practices to maintain a hygienic environment.
• Ability to work effectively in a fast-paced environment with a focus on efficiency and productivity.
• Excellent communication and teamwork skills to collaborate with colleagues and provide seamless customer experiences.
• Willingness to work flexible or rotating schedules as needed by the business.
• Based in SBFZ, Olongapo City.
Salary and Benefits
We offer a competitive salary range of PHP 22,000 - 28,000 per month, commensurate with experience. Additionally, we provide benefits such as health insurance, paid time off, and opportunities for professional growth and development.
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