Senior Online Store Manager

We are seeking a highly skilled E-Commerce Specialist to manage our daily online store operations and ensure a seamless shopping experience.

The ideal candidate will have hands-on experience with Shopify, including managing product listings, pricing, images, inventory, tags, and metafields. They will also be responsible for coordinating new product launches, updating content blocks and banners on the homepage, landing pages, and other relevant areas as required.

This role requires excellent attention to detail, strong written and verbal communication skills, and the ability to work independently in a remote setting. The successful candidate will be able to meet deadlines, manage time effectively, and be flexible with working hours ideally overlapping with Australian business hours.

Key Responsibilities:

• Manage daily online store operations to ensure a seamless shopping experience.

• Manage and maintain product listings in Shopify, including descriptions, pricing, images, inventory, tags, and metafields.

• Coordinate new product launches and ensure all relevant details are published accurately and on time.

• Update content blocks and banners on the homepage, landing pages, and other relevant areas as required.

• Support the build and scheduling of email campaigns.

• Work with Marketing teams and be aware of trading calendar (go-to-market) plans and strategies.

• Weekly and monthly reporting on key business metrics to inform decision-making and improve key KPIs.

• Support the creation of Digital Marketing activities like meta audience creation and Google Ads set up.

• Support the Head of E-commerce and Digital in tasks as required.

• Ad-hoc duties as required.

Requirements:

• 1–3 years of experience in e-commerce coordination, merchandising, or similar.

• Hands-on experience with Shopify is essential.

• Comfortable using Google Sheets/Excel, Canva (or basic image editing tools), Klaviyo, and CMS platforms.

• Familiarity with Shopify apps and integrations (e.g., product review tools, metafields, upsell apps).

• Excellent attention to detail and ability to spot inconsistencies.

• Strong written and verbal English communication skills.

• Reliable internet connection and ability to work independently in a remote setting.

• Ability to meet deadlines and manage time effectively.

• Flexibility with working hours, ideally overlapping with Australian business hours.

Perks and Benefits:

• Comprehensive health and life insurance after 16th day of employment.

• Flexible leave credits for vacation, emergency, and sick leaves.

• Quarterly perks boxes for WFH staff, offering groceries and snacks.

• Mid-Year Parties with items to give away and cash prizes.

• Endless opportunities for career advancement.

• Annual Performance Review with Salary Increase.

• Company-provided PC/Laptop and fiber internet connection.

• Tech-on-wheels Support.

• CS Social Clubs and Special Interest Groups to connect with colleagues.

• International career growth and connections.

• Unlimited cash incentives for hired referrals.

• Mental Wellness Employee Assistance program through Lifeworks.

• In-house psychiatrist available to support employees' well-being.

• Employee Share Units program.

• Cloudstaff Dream Points – To be used for bidding useful items like appliances, kitchenettes etc.

• Build Your Career, Anywhere.

• Established in 2005, Cloudstaff empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition.

• Invest in You: We support your development through comprehensive training programs, mentoring, and opportunities for career advancement.

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks, and a collaborative team environment.