The Ultimate Customer Experience Expert

3 days ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱45,000 - ₱50,000

Job Title: Customer Experience Specialist

About the Role:

We are seeking a skilled Customer Experience Specialist to join our team. As a CX Agent, you will be responsible for providing exceptional customer service across various channels, including email, live chat, phone, and social media.

Key Responsibilities:
  • Provide customer delighting service through our support tool to ensure all interactions are approachable, optimistic, considerate, accurate, and timely.
  • Be the go-to person for customers, offering support and guidance to enhance their overall experience.
  • Serve as a dedicated resource for customers with memberships and subscriptions, ensuring they receive personalized assistance.
  • Implement retention and execute strategies to help reduce churn, actively engaging with customers to understand their needs and address concerns.
  • Act as a passionate ambassador and advocate for our brand and product lines, embodying our values and mission.
Requirements:
  • You have experience in customer-facing roles.
  • You have superior written and oral communication skills.
  • You have strong people skills — you are excited by the idea of chatting with new and interesting folks.
  • You are friendly and empathetic.
  • You are a quick learner and can think on your feet.
  • Experience with Richpanel, Zendesk or similar CRM
  • You are passionate about creating amazing experiences for customers
  • You are a self-starter who thrives in a fast-paced environment and delights in problem-solving
  • You can adapt to change in a fast-paced environment and embrace new challenges.
Benefits:

This is a seasonal position until January 2026. The working hours are from Tuesday to Saturday overnight between the hours of 10pm-6am or 4am-12pm PHT.

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