Business Development Manager

4 days ago


Angeles City, Central Luzon, Philippines Mass Markets Full time
ROLE OVERVIEW

MCI is a leading provider of business process outsourcing (BPO) services that specialize in delivering tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

The Director is responsible for managing supervisors and operational management associated with day-to-day contact center operations. This role involves developing and implementing operational strategies to ensure alignment with corporate and client objectives. It requires close collaboration with corporate leadership and demands a high degree of initiative, sound judgment, and leadership.

JOB RESPONSIBILITIES

The key responsibilities of this role include:

  • Managing sales supervisors to drive sales performance
  • Overseeing quality, production, and hours to optimize call center productivity
  • Assisting with the implementation of strategic sales plans aligned with corporate objectives
  • Managing metrics, performance criteria, policies, and procedures to improve call center efficiency
  • Directing sales forecasting activities and setting performance goals accordingly
  • Providing guidelines and best practices for maintaining a competitive edge
  • Analyzing customer satisfaction data to inform sales strategies
  • Responding to changing market conditions and conducting competitive benchmarking
  • Analyzing trends and producing statistical reports on individual performance and sales trends
  • Leading team motivation and development initiatives to maximize sales opportunities
  • Overseeing the overall performance and productivity of supervisors
  • Reviewing and submitting weekly payroll to ensure accuracy
  • Maintaining building security and overseeing physical maintenance
  • Performing other duties as assigned


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