Customer Service Strategy Lead

2 days ago

Lipa City, Calabarzon, Philippines beBeeCustomer Full time $80,000 - $100,000

We are seeking a seasoned professional to lead and manage our customer service function, delivering high-quality support experiences to clients and partners.

As a key member of our team, you will develop and implement customer service strategies, policies, and standards to align with business goals and customer expectations.

Key Responsibilities:
  • Lead and manage the customer service function to deliver exceptional support experience
  • Develop and implement customer service strategies, policies, and procedures
  • Monitor and analyze customer service metrics to identify areas for improvement and drive team performance
  • Collaborate cross-functionally with Product, Engineering, Sales, and Operations teams to resolve customer pain points and improve our platform experience

The ideal candidate will have a strong understanding of customer service practices and customer journey management within tech or SaaS companies. Previous experience in the insurance or InsurTech space is a strong advantage.

Requirements:
  • A minimum of 6 years of experience in customer service for a tech or SaaS company, including at least 2 years in a managerial or team lead role
  • Strong analytical skills, with the ability to monitor and analyze customer service metrics
  • Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally

This is an exciting opportunity for a motivated and experienced professional to join our team and help us deliver exceptional customer support experiences.

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