Developing Solutions Through Exceptional Customer Service
2 days ago
This role is a key position, providing exceptional support to clients across various locations and time zones.
You will be the frontline voice for our clients, helping them navigate company incorporation, accounting, audit, and compliance in Australia.
We are looking for a skilled and empathetic professional who can deliver fast, solutions-driven support using digital tools. The ideal candidate will have excellent communication skills and experience working in a remote environment.
Main Responsibilities- Resolve customer inquiries via email, live chat, and phone with speed and clarity;
- Troubleshoot issues related to business incorporation, accounting, and more;
- Collaborate with internal teams to ensure seamless service;
- Identify recurring customer pain points and suggest improvements to workflows or help center content;
Mandatory Skills:
- Excellent communication: Outstanding English (written and spoken);
- Tech Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus;
- Customer-Focused Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred);
- Remote Work Readiness: Self-motivated with a quiet workspace and stable internet connection;
We are a regulated entity with around 15,000 customers across offices in Singapore, Hong Kong, Australia, and the UK. We have around 500 staff with an intact startup mindset and are backed by world-class investors.
We are committed to sustainable practices and reforestation efforts, and we strive to maintain a culture of humility, kindness, flexibility, and personal growth opportunities.
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